(Most of) Tom’s (job) life, through 2020

What’s new?

I updated the “About Me” section — get to know a little more.

Here some info:

RAW Public PGP Key   (to get the ball rolling on super-secret emails).  I’m also on Signal Messenger.

Check out my LinkedIn Profile

Or, snag a copy of my downloadable Resume – in .pdf format

Now, onto business ….

Objective: To work in a full-time, Linux / Storage / Cloud / Virtualization role, which will continue to grow my technical aptitude and interact with customers, all while being part of an energetic team!

Technical Skills:

Operating Systems: Red Hat Enterprise Linux (and forks), Microsoft Windows desktop & server platforms, VMware ESXi through 6.7, Apple OS X
Computing Hardware: IBM XSeries Servers, Dell PowerEdge Servers & Workstations, Intel-based Apple Mac Systems
Storage Hardware: Dell EMC PS Series (EqualLogic) Arrays, Dell EMC Isilon NAS, NETGEAR ReadyNAS
Network Hardware: Cisco Catalyst, Dell Networking (Force10 & PowerConnect) switches, NETGEAR Ethernet switches and Brocade & QLogic Fibre switches
Previous Technologies: 3Com/TippingPoint IPS200c, Array Networks SPX2000 SSLVPN, Checkpoint Secure Platform (SPLAT) – NGX R65, Promise Disk Arrays
Casual Familiarity: Ubuntu, Git, SVN, WordPress, openVPN, AWS – EC2, EBS, Route53, Ansible
Certified: RHCE7 #100-012-905, CompTIA Network+ & Storage+, SNIA CSE, VCA5-DCV5, VCA-Cloud

Professional Experience

Dell Technologies | Dell EMC: Nashua, NH
Sr. Principal Engineer / (SBE | SME) 2018 – PRESENT

Dell EMC delivers technology solutions that enable people everywhere to grow, thrive and reach their full potential.

  • Member of a 9-person pilot program, that made a change from the Dell side of the house (supporting the PS/EqualLogic product), to the EMC side, to support EMC’s Isilon product.
  • Created and maintain multiple vSphere environments for team use to simplify deployment of Isilon testing simulators (7.2.1.x -> 8.2.x), along with AD, DNS, NIS, Kerberos and GitLab CE
  • Handle and address escalations for front-line engineers, which can be done via chat or phone, as well as live triage with the customer themselves
  • Worked a side cross-BU project as lead /solo implementer for multi-vm PS series diagnostic toolset migration from block-based iSCSI on physical hardware to NFS-backed VMs
  • Built hands-on lab training for a group of 15 new hires. These labs allowed individual skill growth and new-to-the-phones support engineers to have working systems for issue reproduction; this was a wild success and allowed for hours of saved customer engagement time during ramp-up
Dell Technologies | Dell EMC: Nashua, NH
Master (later renamed Principal) Engineer / L3 2011 – 2018
  • Support for Dell Storage products in a 3rd-Level capacity on a 4×10 shift, which included:
    • EqualLogic, FluidFS and Compellent products
    • Direct customer contact via phone, e-mail and desktop sharing services (WebEx)
    • Product triage of entire customer ecosystem (server, network, storage), when necessary
  • Systems and Storage Administrator for upkeep of the groups Tier 1, mission-critical Oracle Enterprise Linux diagnostic server
  • Performance testing of EqualLogic arrays utilizing diskspd, vdBench and/or IOMETER on their respective host Operating Systems
  • Implemented version control for support-created scripts
  • Script creation for personal and department use, allowing engineers to triage and develop customer-facing action plans in shorter periods of time, allowing for quicker case closure and increased customer satisfaction
  • Developed and delivered Linux efficiency training for all local employees and travel to other sites to deliver training as requested
  • Assisted and mentored junior engineers, new hires and peer engineers with policies and procedures, along with offering triage recommendations to aid in problem resolution
  • 9-time award winner for Individual Performance
Windsor Pond Condominium Association: Nashua, NH
Volunteer 2005 – Present

Windsor Pondo Condominium Association is a community of detached condos in Central Nashua, NH.

  • Served on the Board of Directors, sitting in all positions, including a seven-year term as President of the Association
  • Negotiated a management company change and managed the transition
  • Analysis of annual budget, discussions, negotiations – including contractor decisions and contract sign-offs
  • Implemented G Suite (gmail/docs/hangouts) for all board members for more streamlined communication and decision making
O’Loughlin Technology & Computing, LLC: Nashua, NH
Owner 2005 – 2015

At O’Loughlin Technology & Computing, LLC, I provided technology assistance to home users and small businesses.

  • Sold services and products suited to client needs, including myself as the single point-of-contact for all technology needs
  • Designed, configured and implemented custom technology solutions for home users and small businesses
  • Triaged and resolved system impairments while up-selling products for recurring revenue
  • Served as a reseller of avast! Security software for Massachusetts, Maine & New Hampshire-based clients
  • Repeat NETGEAR beta tester for Routers, Switches, Firewall and Wireless device hardware and firmware
Institute for Health Metrics: Burlington, MA
CISO / IT Administrator 2008 – 2011

Institute for Health Metrics is/was a privately funded not-for-profit organization focused on developing an electronic data analytics system to support quality and operational improvement in hospitals and research in public health and health care services.

  • Created, maintained and resolved all issues concerning Red Hat / CentOS Linux Servers, including server VM (and image) creation, OS hardening and Open Source application integration
  • Designed, implemented and maintained a scalable VMware ESX 4 virtual environment utilizing 24TB of EqualLogic iSCSI storage and Dell server hardware
  • Supported all business units, which included researching and deploying 3rd-party applications to solve business needs
  • Administered a Checkpoint NGX R65 firewall cluster, IPSec and SSL VPN devices/networks, Foundry core network switch and Intrusion Prevention System, along with an APC Battery and Cooling Infrastructure
  • To secure Meaningful Use, Phase 1 Certification, I designed and demonstrated a secure file transfer process in the event of VPN failure
PAREXEL | Perceptive Informatics: Lowell, MA
Technical Operations Engineer 2006 – 2008

PAREXEL is a leading global bio/pharmaceutical services organization that helps clients expedite time-to-market through our development and launch services.

  • Installed, configured and maintained workstation and server hardware/software used to support the infrastructure and data capture technologies
  • Troubleshot and resolved problems with Production and Infrastructure systems running RHEL, as well as the combined Apache Tomcat and the Java Runtime environment
  • Administered 2Gb/s Fibre attached EMC CX3-80 CLARiiON SAN, including RAID group & LUN/MetaLUN creation, migrations and expansions, as well as upgrades to Storage Processors & Disk Array Enclosures as necessary
  • Created Bash & Perl scripts to automate software installations, create custom configurations, perform maintenance activities and disaster recovery
  • Created Installation Qualification documents to ensure that all hosts and software packages are installed correctly and to specification
  • Maintained Dell/CommVault backup system for multiple locations, including monitoring for backup success/failure and data restoration requests
uReach Technologyes / Priority Call Management : Wilmington, MA
Technical Services Engineer III 2000 – 2006

uReach provided enhanced communications solutions for small businesses, mobile professionals and personal use.

  • Utilizing SecureCRT, supported the proprietary Oryx® intelligent telephone system, which included: diagnosing and resolving incorrect call flow, T1, ISDN & SS7 signaling problems, Operating System and software related issues
  • Provided project management for existing customers, including daily updates, project plans, and demo environments for system upgrades
  • Traveled both domestic and internationally to customer locations, acting as Customer Service liaison, to perform both troubleshooting and system replacements and/or complete installations
  • Provided on-site product training and assisted with necessary network integration requirements
  • Handled configuration and migration escalations for proprietary software, working issues until completion
  • Served as department Linux server Administrator for file shares, websites and created/maintained script-based backups
  • With a reduction in workforce, acted as a Systems Engineer, Field Service Engineer and PBX Administrator, along with my assigned position of Technical Services Engineer III


Northeastern University : Boston, MA
Bachelor of Science Degree in Business Administration June, 2001
Dual Concentration: Management Information Systems / Supply Chain Management